Privacy Policy

BALSAN & CAPEL — Privacy Policy
Last Updated: July 2026

Balsan & Capel ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.balsanandcapel.com or make a purchase from us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information:

  • Contact details such as your name, email address, delivery and billing address, and phone number.
  • Order and transaction details, including items purchased and payment confirmation. Card payments are processed securely by our payment providers; we do not store full card details.
  • Account information if you create an account, including your login details and order history.
  • Communications you send us, for example customer service enquiries.
  • Technical and usage data such as IP address, browser type, device information and pages viewed, collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

  • process and deliver your orders and manage payments, returns and refunds;
  • create and administer your account;
  • respond to your enquiries and provide customer support;
  • send you order updates and, where you have agreed, marketing communications;
  • improve our website, products and services; and
  • prevent fraud and meet our legal and regulatory obligations.

3. Legal Bases for Processing

We rely on the following legal bases: performance of a contract (to fulfil your order), your consent (for marketing and non-essential cookies), our legitimate interests (to run and improve our business securely), and compliance with legal obligations.

4. Marketing

Where you have consented, we may send you information about new collections, offers and updates. You can withdraw consent at any time by clicking "unsubscribe" in any email or by contacting us.

5. Cookies

Our website uses cookies and similar technologies to enable core functionality, remember your preferences, analyse traffic and support marketing. You can manage or disable cookies through your browser settings, though some features may not work correctly without them.

6. Sharing Your Information

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including payment processors, delivery and fulfilment partners, IT and hosting providers, and marketing platforms. These parties process data on our behalf under appropriate contractual safeguards. We may also disclose information where required by law.

7. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure your data is protected by appropriate safeguards, such as Standard Contractual Clauses or an adequacy decision.

8. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements.

9. Your Rights

Under UK data protection law you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, to data portability, and to withdraw consent. To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

11. Children

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: support@balsanandcapel.com
Website: www.balsanandcapel.com